Ohio Corrections Academy Practice Test

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What is the primary goal of de-escalation strategies during a crisis encounter?

To ignore the person's feelings

To remain professional and avoid taking things personally

The primary goal of de-escalation strategies during a crisis encounter is to remain professional and avoid taking things personally. This approach is essential because maintaining professionalism helps to create a calm and stable environment, which is crucial when managing a crisis. By not taking the situation personally, a trained individual can focus on the needs of the person in crisis rather than becoming reactive or defensive, which can exacerbate the situation.

Remaining calm and collected allows the individual to use effective communication techniques and empathy to understand the distressed person's feelings. This supportive presence can help to defuse tension and encourage the individual to express themselves in a safer and more productive manner. Ultimately, the aim is to facilitate a resolution without escalating the situation further, which is best achieved through a professional demeanor.

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To provoke further emotional response

To establish strict control

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